*Note: we should have access to the MSXII dash for the interview to help in refreshing their memories and to use as reference
1. IRL experience – talk about what the race was like
What were you specifically using the dashboard for during the race?
How were roles delegated in regards to analyzing the data?
Was it one person looking at all of the datasets?
[set-up question to find relevant task/scenario to dig into] ie “Give me an example…” “What usually prompted you to look at the dash? Describe that scenario”
When looking at the dash, what are you typically looking for?
e.g. looking at specific trend or data points
e.g. constantly scanning through looking for something right/wrong
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Which information did you look at the most often?
How much data were you usually observing at a time?
If so, at what point is too much data overwhelming
Did you find that the information was easy to follow and that you were able to access information easily?
Was there any information that you would have liked to have had?
Was there any information which you recall as being unnecessary?
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Could you walk me through your typical use case of the dashboard and your procedures? – This is kind of vague
Try “What usually prompted you to look at the dash? When did you look at the dash? Describe those scenarios”
When you couldn’t find a piece of information, how would look for it?
Could you walk me through the search process?
Do you recall a time when you had to search for a new dataset in the dash?
Was it difficult to find?
Was it difficult to interpret?
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